SaaS in BPO

Software as a Service was never associated with the BPO world but with changing expectations, where meeting SLAs and process improvements are the norm, SaaS is the new thing that can add a new dimension to the BPO world.

Everest Research Institute has come-up with this interesting research work.

The research work identifies the role of SaaS in key BPO functions like HRO (Human Resources Outsourcing, PO (Procurement Outsourcing) and FAO (Finance and Account Outsourcing).